Frequently Asked Questions

How often will I receive my monthly subscription?

Monthly.

When will I get my box?

We send out orders on the 5th day of each month (or next business day).  Orders in metro Melbourne will arrive same day. Deliveries outside of this zone, including interstate orders, will be shipped using our courier partners and will arrive in standard shipping times. Depending on your location, allow up to 7 days for your order to arrive.

How much does shipping cost?

Shipping is free!

Do you deliver outside Australia?

No, we presently only deliver subscription boxes Australia wide. We are unable to ship international orders.

Can I pause or cancel?

Absolutely. If you are heading away or wish to pause your order, you can do so from the My Account section at https://act-of-wine.cratejoy.com. You can also cancel your subscription at anytime.  

When is the cut-off for next months box?

Subscriptions close on the last day of the month for the following months box. E.g: to receive April's subscription box, you must subscribe by the 31st March. Boxes are shipped on the 5th day of each month (or next business day). 

I am a winemaker/ wine distributor. How can I get my wines to be included in the monthly subscription packs?

Thats great! We would love to sample your products. If you send an email to sam@actofwine.com.au and arrange for some samples to be sent to us, we will put them in front of our selection committee who will assess their suitability for our packs.

Are you ready to go on a journey?

Whether its for yourself, for someone you love or perhaps even for someone you want to love you back, we are here to make your wine purchasing experience as pain free and pleasant as possible. Join us to go on a journey around the world to explore incredible natural, organic and biodynamic wines from honest producers.